Refund and Cancellation Policy

Last updated: 9 August 2026

This policy explains how cancellations, renewals and refunds work for Ampli5 Pulse subscriptions and for the white-label platform.

Free plan and trials

You can start on the free plan without entering card details, so you can assess the product before paying anything. Where a trial of a paid plan is offered, you can cancel before it ends and nothing is charged.

Cancelling a subscription

You can cancel at any time from your account or by emailing us. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and your data remains accessible until then.

Refunds

• Fees already paid for a current period are generally non-refundable, because access has been provided for that period.
• If you were charged after cancelling, or charged twice for the same period, we refund that amount in full.
• If a technical fault on our side prevented you from using the service for a significant part of a billing period, contact us and we will look at a partial refund or a credit.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, and is usually within 5 to 10 working days of approval.

White-label platform fees

The annual platform fee covers hosting, branding, maintenance and updates for a full year, and is committed for that year once the instance is deployed. If you decide not to renew, tell us before the renewal date and the platform will not be renewed.

The monthly revenue-share invoice covers work already carried out in that month, including support and setup assistance, and is payable when issued.

Third-party costs

Costs you pay directly to third parties, such as your rank-tracking tool, your AI provider account or your payment gateway, are governed by those providers' own refund terms. We do not bill or refund those amounts.

Price changes

If we change pricing, the change applies to future periods only. We give notice before a renewal at a new price, so you can decide whether to continue.

How to request a refund

Email connect@ampli5pulse.com from the address on the account, with the invoice number and a short explanation. We aim to respond within two working days.